Phone system where your phones connect to your Internet connection to a provider that maintains the equipment at an off-site “cloud” data center
Premise versus Hosted
Hosted VoIP Business Phone System
On-Premise PBX Business Phone System
Phone system where the hardware such as the phone server, PRI switch are kept on-site in your computer room.
Comparing Hosted VoIP Features All UC features included:
- Call control
- Collaboration
- Mobility
- Call management
- Voicemail
- Messaging
- Contacts
- Web-based management
- Call training
- Integrations
- Contact center
- Analytics
Comparing On-Premise Features All UC features included:
- Call control
- Collaboration
- Mobility
- Call management
- Voicemail
- Messaging
- Contacts
- Web-based management
- Call training
- Integrations
- Contact center
- Analytics
Cost of Hosted VoIP Business Phone System
Pros:
- Lower setup cost
- No maintenance costs
OPEX model
Cons:
- Potentially higher ongoing service
The Quick Copper Communications Advantage:
- 24/7 remote monitoring
- All MAC changes are included, no additional costs
Cost of On-Premise PBX Business Phone System
Pros:
- No risk of fee increases
- Lower total cost of ownership, especially as the system, grows
Cons:
- Higher setup costs
Unknown long-term maintenance and support costs
The Quick Copper Communications Advantage:
- Total costs are amortized over multiple years
- 24/7 remote monitoring
- All MAC changes are included
Future Expansion Hosted VoIP Solution
Pros:
- Your provider shoulders all the risk, work, and complexity
- Growth or retraction can happen quickly
- Software updates happen automatically so you always have an up-to-date system
Cons:
- (None)
Future Expansion On-Premise PBX Solution
Pros:
- You have complete control and flexibility—you can even switch
solutions or mix-and-match
Cons:
- Every expansion increases the complexity you have to manage yourself
The Quick Copper Communications Advantage:
- We will provide free remote expansion support services
- If you move, we will move your base system for free in first 5 years
Control - Hosted VoIP Solution
Pros:
- All the major software updates and maintenance processes are handled by the provider
- Ability to spend IT resources on other revenue-generating tasks
Cons:
- Your service provider has the actual control over your system – you don’t
The Quick Copper Advantage:
- The customer can choose whether to go down the release stream or not
- We explain benefits of new releases and provide remote support updates at no extra charge
- You can choose to stay where you are
Control - On-Premise PBX Solution
Pros:
- You have control over every detail
- An easy-to-use solution with careful management will give you a solution that matches your needs better than
anything else can
Cons:
- All software updates and maintenance processes must be done by internal IT staff or outsourced
The Quick Copper Communications Advantage:
- We are an extension of your IT staff
- All software updates will be performed remotely by our in-house experts
Hosted VoIP Business Phone System
On-Premise PBX Business Phone System
Flexibility - Hosted VoIP Business Phone System
Pros:
- Service provider may have more resources to implement a solution you could not afford to do just for yourself
Cons:
- Some Cloud options do not scale to large deployments in a cost-effective way
The Quick Copper Communications Advantage:
- We can support your expansion needs
Flexibility - On-Premise PBX Business Phone System
Pros:
- You can do what you want with your equipment—ultimate flexibility
Cons:
- You may not have enough internal IT resources or the budget to make
complex, expensive or highly customized changes
The Quick Copper Advantage:
- We are an extension of your IT staff to support the expansions
- We can finance the expense over multiple years
Implementation - Hosted VoIP Business Phone System
Pros:
- Cheap, quick, and easy
- Less dependency required for in-house IT resources
Cons:
- Training required for users, and may or may not be offered by your solution provider
The Quick Copper Communications Advantage:
- We provide training and it is included as part of purchase price
Implementation - On-Premise PBX Business Phone System
Pros:
- You will know your system’s capabilities since you are handling deployment
Cons:
- Deployment time may take longer
- Training required for users, and may or may not be offered by your solution provider
The Quick Copper Advantage:
- Deployment can be as fast as hosted
- We provide system admin training and end user training
